Dear Customer,
We want to inform you that Fourplex recently experienced a data corruption incident affecting our billing system. The system was hosted by a third-party provider, where a technical issue caused a significant disruption. Although the provider was able to recover some data, the incident temporarily prevented us from processing billing activities and providing customer support over the past two days.
Your Fourplex services remain active, and no customer data associated with your VPS services was lost. The incident was limited to the billing system, and no payment details were compromised.
We sincerely apologize for the inconvenience and disruption this has caused.
Action Required: Reset Your Password
We have established a new billing system with a different provider and migrated our customer records to the new server. Because this is a fresh installation, all customers must reset their billing account passwords using the link below:
Action Required: Re-enter Your Payment Information
You will also need to re-enter your payment information, including PayPal or other payment methods previously on file. Unfortunately, we were unable to transfer the encrypted payment credentials to the new system.
Customer Credit
As a gesture of goodwill for the inconvenience, we will apply a $1 account credit to each active VPS account.
Discontinuation of Static IP Tunneling Services
We have also made the difficult decision to discontinue our Static IP Tunneling services due to limited demand and unsustainable operating economics. We sincerely apologize to customers affected by this change and appreciate your understanding.
We greatly value your trust in Fourplex and remain committed to providing reliable VPS hosting and connectivity services. Thank you for your patience as we work through these changes.
Once again, please accept our sincere apologies for the inconvenience.
Best regards,
Neel Chauhan
Founder & Owner
Fourplex Telecom LLC